Last updated 29 October 2026. Questions about this document: hello@csassociations.com.
Staged payment
Fixed projects are billed by milestone and monthly teams are billed in advance for the month. All amounts are in Indian rupees, with GST added where applicable. You review a working build at the end of each milestone before the next payment falls due.
Before work starts
If you cancel before work on a milestone begins, any payment taken for that milestone is refunded in full.
After work has started
Work already delivered and accepted is not refundable. For work in progress, we refund the portion that corresponds to the effort not yet performed, after deducting any non-recoverable third-party costs we have incurred on your behalf.
If we get it wrong
Where delivered work does not meet the agreed scope, we will correct it at no charge. If we cannot correct it within a reasonable time, we will refund the fee for the affected deliverable.
What is not refundable
- Third-party purchases such as domains, licences and hosting, which are billed at cost.
- Change requests you approved in writing and that have been completed.
- Subscriptions and retainers after the month in which notice is given.
How to ask
Email hello@csassociations.com or call +91 721 763 4708 with your project name and what went wrong. We aim to respond within two business days and pay approved refunds to the original payment method within 10 business days. Where GST was charged on a refunded amount, we issue the matching credit note.